To collect data using the Support.exe utility, perform the following:
- Launch the Support.exe utility (see the section Launching and Closing the Utility).
Select check boxes as necessary to collect information about the system (1).
Note
Selecting the Allow collection of OS security log option enables information on the Windows security system to be included in the report generated by the utility
- Click the Next button (2).
The data collection process will begin. The table that displays the progress of data collection includes two columns: Step and Status. In the Step column, a brief description of the stage of information collection is displayed. In the Status column, a progress indicator and the time spent on executing the stage are displayed.
- When information collection is complete, click the Next button.
A window containing information about the generated archive support_[date]_[time].7z will then appear. You can access the folder containing this archive by clicking the Open directory with file button.
Note
The archive is located in the folder <System disk>:\Documents and Settings\<Current User>\My Documents if you're using Windows XP, or in the folder <System disk>:\Users\<Current User>\Documents if you're using Windows Vista
- Send an email with the attached support_[date]_[time].7z archive to the Grundig technical support department.