Error starting NGP Host Service

If port 49999 is busy during installation of C-Werk (for example, because of nethost.exe processes that have not been unloaded since removal of the previous version), an error message regarding the launch of NGP Host Service appears.

To continue installation, free up port 49999 and try again.

Errors Connecting to the Postgres Database

After installation of the Postgres database, the C-Werk installer may quit prematurely. This situation may be associated with the inability of the installer to connect to the Postgres database, if the firewall is enabled. To prevent this, disable your firewall during installation.

Disabling the firewall during installation can cause another problem: see No signal from video cameras and failure to connect to other servers.

Error installing DetectorPack

In some cases, you may encounter V2C Error while installing Detectorpack: HASP LM is not running Status Code: 37 0 4832 33.

To resolve it, do as follows:

Start the command line (Run as administrator).

  1. Run the following sequence of commands: 1) bcdedit -set LOADOPTIONS DISABLE_INTEGRITY_CHECKS 2) bcdedit -set TESTSIGNING ON.
  2. Reboot and make sure that the hasplms service is running. 
  3. Reinstall the driver Sentinel HASP LDK - Windows GUI Run-time Installer.
  4. Reinstall C-Werk.

An error occurred while installing on Windows with the language pack Norsk (bokmål)

Installing the C-Werk server on Windows with the language pack Norsk (bokmål) is not possible due to incompatibility with PostgreSQL.

You must install Norsk Language Pack (Nynorsk).

Error uninstalling C-Werk on systems with Videoinspector installed

In some cases, uninstalling C-Werk may be impossible if Videoinspector is used.

For C-Werk to work correctly, you are advised to first uninstall Videoinspector.